📘 Need help? Please read this before contacting us
🕒 Processing & shipping times
- Orders are processed within 24 to 72 business hours after purchase.
- Delivery usually takes 6 to 9 business days (US & international).
⏳ Please note: business days do not include weekends or public holidays.
📦 Order tracking – key things to know
🔢 Tracking number
You’ll receive your tracking number automatically by email as soon as your order ships.
If you can’t find it, please check your spam / junk folder.
❗ “Order not found” status
No worries — this simply means the tracking hasn’t been activated in the carrier’s system yet.
🕒 This update can take up to 3–5 business days after shipment.
🌐 Tracking that doesn’t seem to move
It’s normal for the status to stay the same for 2–4 business days, depending on the carrier and transit steps.
⚠️ Important
Please always contact us with your order number (e.g. #1596).
✉️ Customer support response time: within 24 business hours.
⛔ Requests sent without an order number may not be treated as a priority.
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